Privacy and Policy

Goencar Taxi App Privacy Policy

Introduction

This Privacy Policy describes how Goencar Taxi App (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our mobile application (“App”).

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. By using the App, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information when you use the App:

• Personal Information: This may include your name, phone number, email address, profile picture (optional), and payment information (if you choose to use cashless payment methods).
• Location Information: We collect your location information to connect you with drivers and track your ride. This information may include your GPS coordinates, device location settings, and IP address.
• Driver Information: In order to ensure passenger safety and regulatory compliance, we collect the following information from our drivers:
  • Name
  • Contact Information (Phone Number)
  • Photo identification (Government Issued ID)
  • Driver’s license
  • Vehicle registration certificate
  • Aadhaar Card (India only)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve the App and our services.
• To connect you with drivers and complete your ride requests.
• To process your payments.
• To send you important information about the App, such as ride confirmations, receipts, and promotional offers (with your consent).
• To respond to your inquiries and provide customer support.
• To conduct background checks on drivers and ensure the safety of our users.
• To comply with applicable laws and regulations.

Sharing Your Information

We may share your information with the following third parties:

• Drivers: We share your information with drivers to complete your ride requests. This includes your name, pick-up and drop-off locations, and contact information.
• Payment Processors: We share your payment information with payment processors to process your payments.
• Third-Party Service Providers: We may share your information with third-party service providers who help us operate the App, such as map providers and analytics providers.
• Law Enforcement: We may disclose your information to law enforcement or other government agencies if required by law or if we believe it is necessary to protect the safety of others.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Driver information may be retained for longer periods for regulatory compliance or security purposes.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage system is completely secure.

Children’s Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].